Texas Health Presbyterian Hospital Flower Mound is proud to announce that Pablo Hernandez, RN was named by Press Ganey Associates as a finalist, Top 3 in the Nation, for its inaugural Nurse of the Year Award. The award recognizes a nurse for his or her outstanding contributions and commitment to innovation, transformation and collaboration to support an exceptional patient experience.
”On behalf of the entire staff, we want to emphasize that Pablo is not only an incredible ICU nurse and team player, but he’s had a positive impact on his co-workers and the hospital overall. Pablo demonstrates on a daily basis the care and compassion that truly define what it means to be a nurse, which is just one reason the hospital staff awarded him 2013 Employee of the Year! The effects of Pablo’s dedication to his patients and can-do attitude, even in extremely stressful situations, is visible throughout the hospital,” said Spencer Turner, president of Texas Health Flower Mound.
The award is presented annually to a professional nurse who provides or supervises direct patient care and has been influential in advancing the patient experience within the organization. At Texas Health Flower Mound, nurses are nominated by their peers and Pablo was an obvious choice. The hospital, then completed an extensive application process that required a patient testimonial and a recommendation from the CEO demonstrating improved outcomes, particularly in patient satisfaction, how the nominated nurse helped to disseminate the improvement efforts, and documented improvement. After the hospital submitted the application to Press Ganey, nominations were assessed, and the finalists and winner were selected by Press Ganey’s CNO Advisory Council.
Pablo Hernandez was selected as a finalist due to his dedication and fun personality that inspires others throughout the organization. Pablo is recognized on Press Ganey’s patient satisfaction surveys as the “stand out” care giver. Pablo will tell you that he “does not accept excuses for a poor attitude from staff. Patients and their families are often under great stress when visiting a hospital and it is our role as nurses to do everything possible to put them at ease.” Others cannot help but be influenced by Pablo’s enthusiasm.
If the environment is tense Pablo has a way of lightening the mood while still maintaining professionalism and providing excellent care. Because Texas Health Flower Mound was rated No.1 for the Best Places to Work in 2013 and rated No. 4 in 2014, by Modern Healthcare, a national publication, the bar was set high. Yet, when Press Ganey announced Pablo’s name amongst the finalists there was no doubt that his name belonged on that list. Pablo’s name comes up in again and again when talking about “the attitude” we are looking for in this organization.
Texas Health Flower Mound set lofty goals this year with regard to patient satisfaction making one of those goals to increase patient satisfaction scores in the ICU to the 75th percentile. “We set out to achieve this goal by placing an emphasis on communication between the care team and the patient/patient’s family,” noted Shelley Tobey, CNO of Texas Health Flower Mound. “Pablo is a team player and is so charismatic, we knew that if he embraced the hospital’s approach to improving patient satisfaction, others would want to do the same. A calm nature combined with a little bit of that Pablo humor draws the employees to him and makes us want to do as he is doing.” It goes without saying that our patients share similar sentiments toward Pablo as he always goes above and beyond for his patients.
“I’m delighted to recognize Pablo Hernandez as a finalist for our Nurse of the Year Award. It’s truly an honor for me as a nurse to be able to recognize the tremendous contributions of direct-care nurses in our industry,” said Christy Dempsey, CNO, Press Ganey. “Pablo Hernandez is a phenomenal example of how one nurse can truly enhance the quality and delivery of care to benefit patients and reduce suffering.”
According to Turner, this nomination by Press Ganey is an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.
Texas Health Presbyterian Hospital Flower Mound is a full-service, 103-bed facility with over 400 physicians on its medical staff who practice a full range of specialties. As the area’s first acute care hospital, Texas Health Presbyterian Hospital Flower Mound is committed to offering comfort and care to those seeking quality health services.
Press Ganey Associates, Inc. Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
Texas Health Presbyterian Hospital Flower Mound is a joint venture owned by Texas Health Resources and physicians dedicated to the community and meets the definition under federal law of a physician-owned hospital. Doctors on the medical staff practice independently and are not employees or agents of the hospital.
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